Refund policy

30 days for unopened balms

Return them in their sealed packaging for a full refund.

14-day right to cancel

Cancel any order within 14 days of receiving it.

Faulty? Full refund

Tell us within 30 days and we refund delivery too.

We want you to love your KAHI products. If something isn't right, here is how returns and refunds work. None of this affects your statutory rights.

Change of mind: 30 days for unopened items

You can return unopened, unused items in their original sealed packaging within 30 days of delivery for a full refund of the item price. This is longer than the 14-day cancellation period the law requires.

For hygiene reasons, balms that have been unsealed or used cannot be returned for a change of mind, unless they are faulty.

Your right to cancel

Under the Consumer Contracts Regulations 2013 you may cancel your order for any reason within 14 days of the day you receive it. Tell us within that time, then send the items back within 14 days of telling us. The hygiene exception above applies to items you have unsealed.

If you cancel your whole order, we also refund the standard delivery charge you paid. If you chose a faster delivery option, we refund the cost of standard delivery only.

Faulty or damaged items

If your order arrives damaged, faulty or not as described, contact us within 30 days of delivery and we will give you a full refund, including delivery costs, under the Consumer Rights Act 2015. After 30 days, we will offer a repair or replacement first. Please include your order number and a photo of the problem.

How to return

Email support@kahi.co.uk with your order number and the items you'd like to return.
We will reply with instructions. Returns go to: Ortigon Ltd (KAHI UK returns), Unit 4, Primrose Hill Trading Estate, Netherton, Dudley, DY2 9SA.
Send the items back well packaged. We recommend a tracked service. Unless the item is faulty or we sent the wrong item, return postage is at your cost.

Refunds

We refund to your original payment method within 14 days of receiving your return, or of you providing evidence that you have sent it back, whichever is sooner. We will email you when your refund is on its way.